What is the Membersheep Rewards Club?

The Membersheep Rewards Club is Creative Ewe's loyalty program that allows you to earn Membersheep Points for your purchases, interacting with Creative Ewe on social media, and other activities. You can then redeem Points for special rewards and experiences such as Creative Ewe gift vouchers, registration fees for special events, finishing services, and much more.

As a Membersheep Rewards Club member, you'll also receive additional benefits such as free quarterly patterns, a birthday surprise, free bonus point opportunities and more. And you'll earn additional great perks when you achieve higher tier levels!

Are there any enrollment or membership fees?

The Membersheep Rewards Club is free! There is no cost to join or participate.

How do I join?

Just register for a Creative Ewe account and you'll be automatically enrolled in the Membersheep Rewards Club. If you don't have an account, go to our Create Account page to sign up.

By creating an account, you agree to the Membersheep Rewards Club terms and conditions. 

(If you've already provided your email to us when you shopped with us before, please send us an email at hello@creativeewe.co and we'll send you an email to activate your account.)

I signed up for your newsletters. Does that mean I already have an account?

No. If you signed up to receive our newsletter, you may not have also created a customer account with us. In order to participate in the Membersheep Rewards Club, you'll need to sign up for an account here.

(If you've already provided your email to us when you shopped with us before, please send us an email at hello@creativeewe.co and we'll send you an email to activate your account.)

What can I use my points for?

You may use your points for rewards ranging from gift vouchers, free shipping vouchers, registration fees for classes and events, or even a special reward that you create!

Can I earn Membersheep Points online and at the brick-and-mortar store?

Absolutely! The Membersheep Rewards Club uses your email address to track your purchases so you'll accrue points whether you shop with us at our studio, our mobile apps, or webstore.

Do I earn points on every purchase?

Yes, you'll earn points for every purchase you make with us with a few exceptions. Services, classes, and events are excluded from earning points. If you make any non-physical product purchases, any points earned will be manually adjusted to remove points earned for those services, classes, or events. 

When can I use my Membersheep Points?

You can use your points 14 days after you've earned them. Once you pay for a purchase, the points will appear in your account as "pending." After the 14-day approval period has elapsed, your points will become available for use.

What are tiers and how can I earn higher tier levels?

When you enroll in the Membersheep Rewards Club, you automatically start at the Wool tier-level.  When you earn 7,500 points in a 12-month period, you earn additional benefits as an Alpaca Tier member. When you earn 12,500 points in a 12-month period, you earn even more benefits as a Cashmere Tier member.

You may review benefits of all tier levels here

The date you enroll in the Membersheep Rewards Club is your anniversary date. Any points you accrue in the following 12-months will count towards higher tier levels. Once you have earned enough points for the next tier level, you'll keep that status for the following 12-month rolling period.

Your Membersheep tier may reset to a lower tier if you have not accrued the requisite number of points in a given 12-month rolling period.

How long do I keep my tier level status?

You keep your tier level status for a rolling 12-month period. For example, if Yarnell earns Alpaca status on May 1st, he'll keep his Alpaca tier status until April 30 of the following year. If he did not accrue any more Membersheep Points by April 30, his status will automatically update to the Wool Tier status.

Are there any blockout dates for accumulating points?

Yes. There may be events or sales where we restrict the ability to accumulate points. We will communicate those restrictions at the time of the event.

When do points expire?

Your points never expire except in the event that the Membersheep Rewards Club program is cancelled. In the event the program is cancelled, we will provide 60 days notice at which time you may use any unused points.

What is happening with the Thank Ewe rewards cards?

Creative Ewe will retire its current Thank Ewe rewards program immediately.

If you have any completed cards, you can continue to use them at any point in the future barring unforeseen circumstances such as ceasing store operations or change in ownership.

If you have cards that are partially completed, return the card to Creative Ewe and we will convert the unused cards to Membersheep Points.

I have a question not listed here. 

Contact us at hello@creativeewe.co and we'll be happy to help!